Whenever you need to speak with a PlayStation representative about something concerning your specific PS5 console, you should have your serial and model number available. At the end of the day, these are the two numbers that specify exactly what your problem might be. However, just because they are numbers you’ll likely need in the event of a customer service request doesn’t mean that they’re easy to find. So, we outlined exactly where you can find your PS5 console’s model and serial number.
Where to Find Your PS5’s Serial and Model Number
To locate your console’s serial number, turn the PS5 upside down and take a look at the bottom. There should be a white sticker with a barcode and various numbers underneath it. These numbers are your console’s serial number. This number refers to the specific console you have in hand.
The PS5’s model number is just below the serial number and determines the specific model your PS5 console is. However, instead of the code being the long string of numbers associated with the barcode, the model number will consist of the letters CFL followed by a series of letters and numbers. The serial number will not include letters.
You will also be able to locate your PS5 Pro’s serial and model number using the same method.
