By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
PS5 Home - The Home of PS5PS5 Home - The Home of PS5
  • Editorials
    EditorialsShow More
    Top 10 Best-Looking PS5 Games
    9 Min Read
    Top 10 Best PS4 and PS5 Games With Crossplay
    9 Min Read
    david lynch ps2 ad duck image
    Remembering David Lynch’s PlayStation Commercials
    6 Min Read
    gran turismo 7 screenshot
    Top 10 Best PS4 Motorsport Games
    9 Min Read
    Top 10 PS4 Puzzle Games
    Top 10 PS4 Puzzle Games
    11 Min Read
  • Games
    GamesShow More
    Top 10 Best-Looking PS5 Games
    9 Min Read
    Top 10 Best PS4 and PS5 Games With Crossplay
    9 Min Read
    jedi survivor mouse ps5
    How to Play Jedi Survivor with a Mouse and Keyboard on PS5
    2 Min Read
    ps4 games with free ps5 upgrade
    All PS4 Games with a Free PS5 Upgrade: Full List
    4 Min Read
    gran turismo 7 screenshot
    Top 10 Best PS4 Motorsport Games
    9 Min Read
  • News
    NewsShow More
    PS Plus extra and premium august 2024 promo image
    PlayStation Plus August 2024 Free Games Revealed
    10 Min Read
    Guitar Hero 3 cover art with PlayStation logo
    Is Guitar Hero Coming to PS5?
    3 Min Read
    Palworld monster with giant gun
    Will Palworld Come to PS5?
    3 Min Read
    Is Starfield on PS5?
    2 Min Read
    PS6 Release Date – News, Price, Release Date, Specs, and Rumours
    9 Min Read
  • How To Guides
    How To GuidesShow More
    PS5 DNS Error
    How to Fix PS5 DNS Server Error
    2 Min Read
    jedi survivor mouse ps5
    How to Play Jedi Survivor with a Mouse and Keyboard on PS5
    2 Min Read
    PS5
    The Create Button on PS5: How It Works & What It Does
    3 Min Read
    PS5
    Do PS5 Controllers Work On PS4?
    3 Min Read
    ps4 error su-30746-0
    How to Fix PS4 Error SU-30746-0​
    3 Min Read
  • Console
    ConsoleShow More
    How To Find PS5 Console Serial and Model Numbers
    How To Find PS5 Console Serial and Model Numbers
    2 Min Read
    How To Fix a PS5 That Keeps Turning Off
    How To Fix a PS5 That Keeps Turning Off
    3 Min Read
    PS5 DNS Error
    How to Fix PS5 DNS Server Error
    2 Min Read
    ps4 error su-30746-0
    How to Fix PS4 Error SU-30746-0​
    3 Min Read
    david lynch ps2 ad duck image
    Remembering David Lynch’s PlayStation Commercials
    6 Min Read
  • Accessories
    AccessoriesShow More
    PS5
    The Create Button on PS5: How It Works & What It Does
    3 Min Read
    PS5
    Do PS5 Controllers Work On PS4?
    3 Min Read
    ps5 charging station featured with artwork
    The Best PS5 Charging Stations
    14 Min Read
    G-STORY cooling stand
    The Best PS5 Cooling Stands
    16 Min Read
    Is the PS5 Media Remote Worth Buying?
    Is the PS5 Media Remote Worth Buying?
    2 Min Read
Reading: How to Refund a Game on PS5
Share
Sign In
Aa
PS5 Home - The Home of PS5PS5 Home - The Home of PS5
Aa
  • Editorials
  • Games
  • News
  • How To Guides
  • Console
  • Accessories
  • Editorials
  • Games
  • News
  • How To Guides
  • Console
  • Accessories
Have an existing account? Sign In
Follow US
PS5 Home - The Home of PS5 > Console > How to Refund a Game on PS5
ConsoleGamesHow To Guides

How to Refund a Game on PS5

Aidan Williams
Last updated: 2024/08/19 at 6:53 PM
Aidan Williams Published August 19, 2024
Share
PlayStation Store
SHARE
Contents
What makes a game eligible for a refund on PS5?The downside to digital purchasesWhat would the ideal solution be?

Any form of art is a risk in that it requires you to pay for something that you haven’t experienced yet. Video games are no different, so how exactly do you (if you can) request a refund for a game on the PS5?

Naturally with that element of risk comes purchases you regret (personally it’s Dragon Quest XI), but beyond that, sometimes life changes. You might suddenly lose your console or simply realise that the game isn’t for you.

Sometimes it isn’t just bad taste; it was just an inappropriate purchase that deserves your hard-earned cash to be back in the comfort of your wallet.

So, what do you do in that scenario?

What makes a game eligible for a refund on PS5?

For downloads, it is admittedly pretty tricky. A big clause for a refund to be eligible is whether the product is faulty. Now, that is subjective to a degree, yes, but it cannot be in terms of quality.

Beyond that, though, it quickly gets difficult. You’ll have to have not downloaded the product and the refund be requested within 14 days of the initial purchase.

Sony recommends contacting PlayStation Support to request the refund, but with downloads; yes, it is tight. Delivery services are immediate, so unless the game is completely broken then there is still an argument of quality there and at that stage you’ve regressed to the debate over art being a natural risk.

See also:  How and Why to Factory Reset Your PS5

The downside to digital purchases

The download clause also applies to in-game consumables and DLC, so we cannot emphasise enough how much caution is needed with digital purchases.

Faulty is a very subjective term, so if you do go down that route, just keep calm and cleanly explain your points. Sony can stick to their rules over this, but a well-explained argument will go down better.

What would the ideal solution be?

Still, Sony is in a strong position here unfortunately, but they could be kinder. Obviously, there are ways to track how long someone has played a game, so the policy could so easily be a percentage based on how much the player has engaged with it. A fighting game could be as little as 15 minutes, but a longer RPG could be an hour; enough to get a feel.

Then again, that just describes demos. If you decide to go down this route then all the best to you – it’ll be tough. If there is any shred of doubt, though, don’t download the game in the first place.

TAGGED: Refunds
Aidan Williams August 19, 2024
Share this Article
Facebook Twitter Whatsapp Whatsapp Reddit Email Copy Link Print
Previous Article Discord PS5 How to Use Discord on PS5
Next Article VPN How to Set Up a VPN on PS5

Recent Posts

  • How To Find PS5 Console Serial and Model NumbersHow To Find PS5 Console Serial and Model Numbers
    September 11, 2025
  • How To Fix a PS5 That Keeps Turning OffHow To Fix a PS5 That Keeps Turning Off
    September 11, 2025
  • PS5 DNS ErrorHow to Fix PS5 DNS Server Error
    August 31, 2025
  • Top 10 Best-Looking PS5 Games
    August 25, 2025
  • Top 10 Best PS4 and PS5 Games With Crossplay
    August 25, 2025
  • jedi survivor mouse ps5How to Play Jedi Survivor with a Mouse and Keyboard on PS5
    August 20, 2025
  • PS5The Create Button on PS5: How It Works & What It Does
    August 18, 2025
  • PS5Do PS5 Controllers Work On PS4?
    August 18, 2025

You Might Also Like

How To Find PS5 Console Serial and Model Numbers
Console

How To Find PS5 Console Serial and Model Numbers

2 Min Read
How To Fix a PS5 That Keeps Turning Off
Console

How To Fix a PS5 That Keeps Turning Off

3 Min Read
PS5 DNS Error
ConsoleHow To Guides

How to Fix PS5 DNS Server Error

2 Min Read
EditorialsFeaturedGames

Top 10 Best-Looking PS5 Games

9 Min Read
Follow US

© 2013 - 2024 PS5Home.com. All Rights Reserved.

Our Friends: iNet Ventures / PS4 Home / Gamerbolt.com

  • Home
  • Contact and Advertising

Removed from reading list

Undo
Welcome Back!

Sign in to your account

Lost your password?