By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
PS5 Home - The Home of PS5PS5 Home - The Home of PS5
  • Editorials
    EditorialsShow More
    Knockout Gaming: The Best Boxing Titles for PlayStation 5
    7 Min Read
    5 Of The Scariest Horror Games You Can Play On PS5
    5 Min Read
    Most Anticipated PS5 Games Coming In 2023
    7 Min Read
    PS5 DualSense vs DualShock 4: What’s different?
    6 Min Read
    What makes the PS5 better than the PS4?
    4 Min Read
  • Games
    GamesShow More
    PSVR 2 – Price, Release Date, Features, And More
    8 Min Read
    Knockout Gaming: The Best Boxing Titles for PlayStation 5
    7 Min Read
    5 Of The Scariest Horror Games You Can Play On PS5
    5 Min Read
    Most Anticipated PS5 Games Coming In 2023
    7 Min Read
    The Best PS5 Games For January 2023
    7 Min Read
  • News
  • How To Guides
    How To GuidesShow More
    Can You Use Discord On PS5?
    7 Min Read
    FIFA 23 Tips to Win More Matches
    8 Min Read
    Fortnite Finally Gets A Tutorial
    6 Min Read
    How To Close PS5 Applications
    7 Min Read
    How To Resolve A PS5 Controller Blinking Blue
    7 Min Read
  • Console
    ConsoleShow More
    PSVR 2 – Price, Release Date, Features, And More
    8 Min Read
    PS5 owners regard console as primary console ahead of Xbox Series X Owners
    2 Min Read
    PS5 DualSense vs DualShock 4: What’s different?
    6 Min Read
    What makes the PS5 better than the PS4?
    4 Min Read
    Can You Use Discord On PS5?
    7 Min Read
  • Get The PS5
  • >
    • Accessories
    • Rumors
  • PS4 Home
Search
© 2022 Foxiz News Network. Ruby Design Company. All Rights Reserved.
Reading: How To Solve PS5 Shutting Off Randomly
Share
Sign In
Notification Show More
Latest News
PSVR 2 – Price, Release Date, Features, And More
January 21, 2023
What Is PS5’s Project Leonardo?
January 21, 2023
Knockout Gaming: The Best Boxing Titles for PlayStation 5
January 21, 2023
PS5 owners regard console as primary console ahead of Xbox Series X Owners
January 13, 2023
5 Of The Scariest Horror Games You Can Play On PS5
January 9, 2023
Aa
PS5 Home - The Home of PS5PS5 Home - The Home of PS5
Aa
  • Editorials
  • Games
  • News
  • How To Guides
  • Console
  • Get The PS5
  • >
  • PS4 Home
Search
  • Editorials
  • Games
  • News
  • How To Guides
  • Console
  • Get The PS5
  • >
    • Accessories
    • Rumors
  • PS4 Home
Have an existing account? Sign In
Follow US
© 2022 Foxiz News Network. Ruby Design Company. All Rights Reserved.
PS5 Home - The Home of PS5 > Blog > Editorials > How To Solve PS5 Shutting Off Randomly
Editorials

How To Solve PS5 Shutting Off Randomly

PS5 Home
Last updated: 2021/11/05 at 6:45 PM
PS5 Home Published November 5, 2021
Share
SHARE

Almost every piece of gaming hardware has to go through teething problems on launch. Whether it’s the Xbox 360’s red ring of death, the PS3’s infamous yellow light, or the ubiquitous issue of controller drift that now appears to be plaguing every major console’s peripherals, it’s fair to say that even the most powerful hardware has its fair share of bugbears. Unfortunately, it looks like the PS5 is no exception, as some users are complaining of the PS5 shutting off randomly.

Contents
Update your firmwareDisable Rest ModeTurn off the HDMI Device Link optionContact PlayStation support

So, what’s actually happening when this problem occurs? Well, as you might expect, the problem is that users are saying the PS5 is randomly turning itself off. Sometimes, this occurs during gaming sessions; players are midway through a game when the PS5 suddenly shuts down, causing them to lose progress in some cases. At other times, the PS5 is closing itself down during extended periods of inactivity, with users leaving their consoles inactive for a while only to come back and realise the PS5 has shut itself down.

If you’ve experienced the PS5 shutting off randomly, you’ll know it can be an immensely frustrating moment, especially if you’re in the middle of something important during a gaming session. Luckily, there are ways to fix the problem, although you’ll first need to determine exactly what’s causing it if you want to get to the bottom of it. Most of the time, the issue can be fixed. Occasionally, however, this will be an issue for Sony’s support team, and you should talk to them if you’ve been unable to correct the problem any other way. Here’s how to solve the PS5 shutting off randomly.

Update your firmware

The first thing you should do is make sure your PS5’s firmware is updated. At the beginning of the PS5’s life cycle, many users complained that the console was suddenly shutting itself off at random times, so Sony corrected this problem with a firmware update. Here’s how to go through this process.

  1. Navigate to the PS5 Settings menu
  2. Head to “System”
  3. Find the “System Software” heading
  4. Select the “System Software Update” option, then “Update System Software”

The PS5 will usually prompt you when there’s a firmware update ready to download, but you may have missed the latest update, so this is how to find the system update option manually.

Disable Rest Mode

Unfortunately, sometimes, the cause of the PS5 shutting off randomly is Rest Mode. This feature allows you to charge controllers and continue downloading games while the console is powered down, but it can also cause issues whereby the console automatically shuts down at random times due to how Rest Mode is configured. The best way to check whether it’s Rest Mode that’s causing your problem is to disable it entirely. Here’s how to do that.

  1. Go to your PS5’s Settings menu
  2. Find the “Power Saving” option
  3. Go to “Rest Mode”
  4. Select the “Don’t Put in Rest Mode” option

You can also turn off Rest Mode by long-pressing the PS button on the DualSense controller, or by simply holding down the PS5’s power key until you hear two beeps.

Turn off the HDMI Device Link option

The PS5’s HDMI Device Link option is a pretty nifty feature. If you have a PS5 connected to a device with an HDMI port – which you almost certainly do – then you can set up your console to automatically power on when you switch on the connected device. However, if you’ve also got other devices connected – such as Roku devices, Chromecast sticks, or anything else similar – then this could cause issues with your PS5’s power cycle. Here’s how you can turn off HDMI Device Link.

  1. Go to Settings in your PS5’s menu
  2. Find the “System” option
  3. Navigate to “HDMI”
  4. Disable the “HDMI Link” setting

This will ensure that your PS5 isn’t randomly turning off or on because of another HDMI device hooked up to your TV. It will, unfortunately, mean that you can’t expect your console to switch itself on when you turn on the TV, but we’re sure you’ll agree that’s a small price to pay to make sure your gaming sessions aren’t interrupted by random shutdowns anymore.

Contact PlayStation support

If you’ve cycled through all of the above options and their variants (you can also update your firmware via USB, for example), then unfortunately, you may have a defective PS5, or there may be a glitch in your firmware that isn’t solvable on the user end. In this case, the only course of action available to you may be to contact the PlayStation support team and explain your issue to them. While this is a time-consuming and occasionally frustrating process, it’s a small price to pay for peace of mind and to get your console fixed. You can find the PlayStation support team’s contact details here.


We hope that this guide has been at least somewhat helpful in assisting you with fixing this vexing problem. It’s unfortunate that the PS5 has been shutting off randomly for some users; this brand-new console is great fun when it’s all working properly, so to have something like this happen and interrupt an important gaming session can be incredibly frustrating and disheartening, especially given how difficult it is to get hold of a PS5 at the moment. If you contact Sony support, though, and exercise as much patience as you can, you should soon see your problem resolved.

4.5 4 votes
Article Rating

Sign Up For Daily Newsletter

Be keep up! Get the latest breaking news delivered straight to your inbox.

Subscribe to PS5 Home - get alerts about the PS5!

By signing up, you agree to our Terms of Use and acknowledge the data practices in our Privacy Policy. You may unsubscribe at any time.
PS5 Home November 5, 2021
Share this Article
Facebook Twitter Email Copy Link Print
Previous Article Does PS5 Work On 1080p TVs?
Next Article Can You Play GTA4 On PS5?
Leave a comment
Subscribe
Connect with
Notify of
guest
Connect with
guest
0 Comments
Inline Feedbacks
View all comments

Latest News

PSVR 2 – Price, Release Date, Features, And More
Accessories Console Games News
What Is PS5’s Project Leonardo?
Featured General Gaming News
Knockout Gaming: The Best Boxing Titles for PlayStation 5
Editor's picks Editorials Games
PS5 owners regard console as primary console ahead of Xbox Series X Owners
Console News

You Might also Like

Editor's picksEditorialsGames

Knockout Gaming: The Best Boxing Titles for PlayStation 5

7 Min Read
EditorialsGames

5 Of The Scariest Horror Games You Can Play On PS5

5 Min Read
Editor's picksEditorialsFeaturedGamesNews

Most Anticipated PS5 Games Coming In 2023

7 Min Read
ConsoleEditor's picksEditorialsFeatured

PS5 DualSense vs DualShock 4: What’s different?

6 Min Read
Follow US

© 2022 PS5Home.com. All Rights Reserved.

iNET VENTURES / PS4 Home / Gamerbolt.com

  • Home
  • Contact and Advertising
wpDiscuz

Removed from reading list

Undo
Welcome Back!

Sign in to your account

Lost your password?